Network Rail in communications debarcle – again!

To Alastair Metcalfe
Network Rail
27 December 2008
Thankyou for circulating the letter last week regarding works to remove the Handyside Bridge at King’s Cross Station. One small point, I live in a block of flats. I realise for many commuters, including those working for Network Rail, the concept of living in an inner city block of flats is likely to be somewhat foreign, however it would be very helpful if next time a letter is circulated to give warning of disruptions resulting from works it is circulated to each flat. I was fortunate enough to pick up the single letter delivered to our entire block which was addressed to ‘The Occupier’. I then pinned the letter up on the wall so that everyone could see it – however it could so easily have been opened by any other tenant who may not have been so community spirited in ensuring that all occupiers got to see the contents.
I wonder if ypu might be able to find out whether Ian Fry ever intends to reply to my letter to him dated 7 October 2008 (a copy of which can be seen at This is the second time a letter sent to Ian has taken several months to elicit even an acknowledgement. I have before asked whether Network Rail’s espoused policy of community engagement is a one way street, with Network Rail telling us what is going to happen rather than asking our views or responding to points we make. This latest example of one-way communication seems to confirm my worst fears. If there is anything you can do to help get a response to my letter which raises critical points about Network Rail’s propensity to double-speak I would be very grateful indeed.
Sophie Talbot

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